Course: Customer Service Awareness Training

Customer service can make or break a business or organisation. Get it right and people will keep coming back, get it wrong and like ripples on a pond, news that you are not good to deal with will spread. This course will give staff, whether they are customer facing or not, the basics of excellent customer service. Everyone will have to speak to a client or customer at some point. This course will ensure that when they do, the outcome is a good one.

Course Contents:

• What Customer Service Means
• Why Customer Service is so Important
• Different Types of Customer Service Training ie Telephone, Face to Face
• Customer Service During a Crisis or Emergency