Course: Handling of Violence and Aggression Training

Please be aware that this course is included in Online 1-9. The goal and outcome of this module are to address ways of handling violence and aggression, paying particular attention to those issues relevant to Health and Social Care Professionals. We will cover the strategies that you may choose to adopt in order to avoid and if necessary handle, violence and aggression within the workplace. As a result, both yourself and others will be better placed to feel safer at work.

Course Contents:

• Violence and aggression
• Violence Definition
• Your Employer's Duty
• How and Why Violence Occurs
• Dealing with Violence: Initial Evaluation
• Dealing with Violence: Listening
• Dealing with Violence: Listening Techniques
• Dealing with Violence: Discussing Options
• Dealing with Violence: De-escalation
• Early Warning Signs of an Attack
• If You are Attacked
• Physical Intervention
• Legal Context of Physical Intervention
• Post-Incident Records
• Patient Follow-Up