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The Care Certificate

Package Price (incl. VAT)£39.95



Safeguarding Children & Young Adults - Level 2 (POCA 2)

WHAT WILL THIS COURSE PROVIDE?

Risks posed to children through the act of abuse and neglect has been increasingly exposed by the press and by government sources. High profile cases have prompted a response to both a perceived and real threat that seeks guidance from key legislation.

As a result, all those in contact with children, particularly healthcare professionals, are required to be aware of this legislation governing Child Protection, the welfare of children, and understand one's own professional responsibilities. This course provides a up to Level 2 knowledge and understanding of the principles held within the "Safeguarding Children" competency framework, including:

- An introduction to "Safeguarding"
- Key legislation encompassing Child Protection
- Professional responsibilities towards children
- How to recognise and respond to child maltreatment
- How to handle information about a child and their guardian
- Information about the training framework for "Safeguarding"

The course will conclude with a short question and answer session to assess your learning.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.

This course should take up to 60 minutes.

This course is aligned to the UK Core Skills Training Frameworks subject "Safeguarding children".

Fire Safety

Please be aware that this course is included in Online 1-9.

This module examines fire safety procedures. On completion, you will be aware of your role and the role of others in relation to fire safety procedures.

The following areas are covered:

Introduction of fire safety procedures.

Fire alarms and all types of fire extinguishers and usage, fire blankets, hose reels etc.

Classification of fire extinguishers, including BS EN3 European standardization.

Ways of establishing local knowledge for evacuation and fire safety guidelines on behalf of staff, clients and visitors.

Training Q&A.

This course is aligned to the UK Core Skills Training Framework subject "Fire safety".

This course provides the knowledge component of the UK Core Skills Training Framework subject "Fire safety".

© 2012 Interactive Healthcare Training Ltd
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Infection Control and Standard Precautions, HAI (MRSA & Clostridium Difficile)

Please be aware that this course is included in Online 1-9.

Infection Control and Standard Precautions, HAI (MRSA & Clostridium Difficile) training is mandatory for all Health & Social Care professionals working in direct contact with people who need care, treatment or support and who have the potential to spread infection.

The aim of the course is to help the readers understand issues related to infection control and prevention, ways of reducing the risk and controlling the spread of infection.

The course also discusses responsibilities of workers, effective cleaning techniques, disinfection, sterilisation and handling of sharps, as well the importance of legislation and risk assessment relating to infection control.

All Health and Social Care Professionals need to be aware of the infection control procedures that apply in and around the workplace.

The session identifies:

What infection control is and its importance.

Why we need to contain the spread of infections.

What measures you can take to protect yourself.

Measures you can take to prevent the transmission of infections in the work place.

Sources, routes and chains of infection.

Hospital acquired infections (HAI) and epidemiological changes affecting HAI.

Universal procedures for prevention of cross infection (hands, skin, clothing and equipment).

Training Q&A.

This course is aligned to the UK Core Skills Training Framework subject "Infection prevention & control".

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Equality, Diversity & Inclusion

This course has been written to familiarise its readers with the concepts of equality, diversity and inclusion, anti-discrimination legislation and policy implementation.
The aim of this course is to enable the readers to learn more about the meaning and importance of equality, and to understand peoples' rights and responsibilities in relation to these concepts in the work environment.
Learning outcomes:
- Understanding what is meant by diversity, equality, inclusion and discrimination
- Knowing how discrimination might occur in the work setting, both deliberately and inadvertently
- Knowing ways of how to reduce discrimination
- Being aware of key legislation
- Understanding agreed ways of working (where these apply) relating to equality, diversity, discrimination and rights
- Providing inclusive support
- Knowing how to ensure that service provider’s own work is inclusive and respects the beliefs, culture, values and preferences of the service users
- Knowing where/how to access information, advice and support about equality and inclusion
- Knowing who to ask for advice and support about equality and inclusion.

This course is aligned to the UK Core Skills Training Framework subject "Equality, diversity & human rights".

Health & Safety including Risk incident reporting

Please be aware that this course is included in Online 1-9.

The goals and outcomes of this module are to further your understanding of Health and Safety along two strands. The first is Health and Safety legislation and the second is your role and the role of others in relation to Health and Safety within the work place.

The contents will cover the following areas:

Introduction to the Health and Safety training session.

Legislation roles and responsibilities.

Health and Safety Executive regulations.

Guidance notes and codes of practice.

Management of Health and Safety in the work place.

Risk assessment (including risk reporting).

Bullying and harassment by members of staff.

Safe working practice. (Latex allergy, needle stick injuries/ sharp injury's, buying of new equipment).

Training Q&A.

This course is aligned to the UK Core Skills Training Framework subject "Health, safety & welfare".

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Basic Life Support - Section 1 (Primary Survey)

Key Learning Objectives

Who is the course for?

This course is aimed at healthcare professionals and others who share an interest in the modules or are required to know the basic principles of basic life support.

Objectives

After completing this course, the healthcare professional should have the theoretical knowledge to be able to:
• Carry out a primary survey in an emergency situation
• Place a casualty in the recovery position
• Treat a casualty who is vomiting or choking
• Perform cardiopulmonary to the Resuscitation Council (UK) 2010 guidelines
• Recognise the difference between a heart attack and angina

This knowledge will be assessed through a multiple-choice question paper (self-assessment), and it is recommended that this theoretical knowledge is followed by optional, practical training.

Each Section is concluded by a short test.
The course should take no more than 2 hours to complete.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.

This course is aligned to the UK Core Skills Training Framework subject "Resuscitation".

This course provides the knowledge component of the UK Core Skills Training Framework subject "Resuscitation".

© 2013 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Basic Life Support - Section 2 (Recovery Position)

This section covers:

• What is the Recovery Position?
• When would I use it?
• How do I do it?

Basic Life Support - Section 3 – Cardiopulmonary Resuscitation (CPR)

Resuscitation

This section covers:

• A review of the Primary Survey
• Resuscitation in adults
• Resuscitation in children and babies
• Resuscitation following asphyxia
• Vomiting

Basic Life Support - Section 4 (Choking)

This section covers:

• The difference between coughing and choking
• How to recognise choking in an ADULT
• How to treat an ADULT who is choking
• Choking in children and babies

Basic Life Support - Section 5 (Heart Attack and Angina)

This section covers:

• What is a heart attack?
• What are the signs and symptoms?
• How do I treat it?
• What is the difference between heart attack and angina attack?

Dementia Awareness - Module 1 (Understanding Dementia)

• What is dementia
• Common types of dementia and possible symptoms
• Functions of the brain
• Memories and emotions
• Benefits of early diagnosis

The module is followed by a short test

© 2013 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Dementia Awareness - Module 2 (A Person Centred Approach)

This module focuses on a Person Centred Approach.

The main areas covered in this module:

• The experience of living with dementia
• What does ‘Person Centred Care’ mean?
• Maintaining Wellbeing
• The impact of others


The module is followed by a short test

Dementia Awareness - Module 3 (Adapting communication to make connection)

This module focuses on the following areas:
• Difficult behaviour - a form of communication
• Validating how a person with dementia might be feeling
• Life History
• Reminiscence
• Top Tips for supporting a person with dementia to enable communication


The module is followed by a short test

Dementia Awareness - Module 4 (Encouraging Independence and promoting active lifestyle)

The following areas will be discussed in this module:

• Dementia as a disability
• Think about the environment
• Maximising skills and abilities
• Activity as part of everyday living
• Assistive Technology

The module is followed by a short test.

Dementia Awareness - Module 5 (Supporting relatives and families)

The module focuses on the following areas:

• Recognising the role of relatives and families
• Supporting relatives and families through their journey
• Accessing information & advice about dementia

The module is followed by a short test

Safeguarding Vulnerable Adults (SOVA), Level 2 - Section1

Healthcare Professionals working with adults are required to complete a training course for the Safeguarding Adults at Risk (Vulnerable Adults), often referred to as SOVA.

This course will cover:

1. Legislation and official guidance references, including:
• Safeguarding Vulnerable Adults (POVA) Scheme 2004
• Safeguarding Vulnerable Groups Act 2006
• No Secrets – The Protection of Vulnerable Adults 2000 & 2009 (official guidance published by the Department of Health and the Home Office)
• Care Standards Act 2000.
• The Mental Health Act 1983 and the Mental Capacity Act 2005
• The Human Rights Act 1998
• The Equality Act 2010

2. Definition of the term ‘Vulnerable Adult’ and understanding of the context of safeguarding and protection from abuse

3. Different types of abuse, evidence and the key signs of abuse

4. Case studies and examples how to respond to suspected or alleged abuse

5. Different ways to minimise the risk of abuse

6. Reporting abuse if there is a suspicion that abuse has occurred (recognising and report unsafe practices).

The course consists of three sections. Each section is followed by a test.

This course is aligned to the UK Core Skills Training Frameworks subject "Safeguarding adults".

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Safeguarding Vulnerable Adults (SOVA), Level 2 - Section2

This module will cover Types of Abuse- Physical, Emotional , Sexual, Financial, Institutional, Neglectful and Discriminatory and we will look at some Case Studies. The module will be followed by a short test.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Safeguarding Vulnerable Adults (SOVA), Level 2 - Section3

This module will cover Abuse reporting and Prevention of Abuse, Risk Assessment and Health and Safety and the No Secrets Act and rules, followed by a short test.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.

© 2012 Interactive Healthcare Training Ltd
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Food Safety and Hygiene - Section 1

This course aims to show the reader some of the key aspects of food safety and hygiene for Health & Social Care workers who are involved with food handling in the homes of vulnerable people.

This includes food poisoning as well as Food and Safety law (including hazard analysis).

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Food Safety and Hygiene - Section 2

Topics in Section 2 include: Food Spoilage, Personal Hygiene, Handwashing Techniques, Food Labelling, Food Shopping and Transportation and Delivered and Gifted Food followed by a short quiz.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Food Safety and Hygiene - Section 3

Topics in Section 3 include: Food Preparation and Storage, Handling Raw Meat, Temperature Control and the Cooling, Freezing, Defrosting and Reheating of foods followed by a short quiz.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Food Safety and Hygiene - Section 4

Topics in Section 4 include: Cleaning, Safe Disposal of Food Waste and Pest Control followed by a short quiz.

Please ensure you have read every page of the course (numbered at the bottom of the screen), otherwise you will not have the option of taking the test.


© 2012 Interactive Healthcare Training Ltd
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Understanding Your Role

This module covers the first of fifteen standards in the Care Certificate.

It is based around the Understanding of Your Role, and will provide you with the knowledge of this, how to work in ways agreed with your employer, understanding relationships in health and social care and working in partnership with others.

The full list of subjects covered is below:

1. Your Main Duties and Responsibilities
2. Standards, Codes of Conduct and Practice
3. Agreed Ways of Working
4. Experiences, Attitudes and Beliefs
5. Employment Rights and Responsibilities
6. Values, Aims and Objectives
7. Working With Your Employer
8. Accessing These Agreed Ways of Working
9. How and When to Escalate Concerns (Whistleblowing)
10. Why It Is Important to Identify Errors
11. Responsibilities
12. Differences between a Working Relationship and Personal Relationship
13. Different Relationships
14. Teams and Partnerships
15. Partnerships with Key People, Advocates and Significant Others
16. Helping to Improve Partnership Working
17. Accessing Support

These correspond to the standards and outcomes listed in Standard 1 of the Care Certificate.

Your Personal Development

This module covers the second of fifteen standards in the Care Certificate.

It concerns Your Personal Development, and will provide information on agreeing a personal development plan, and developing your skills, knowledge and understanding.

The full list of topics covered is below:

1. Sources of Support
2. Your Personal Development Plan
3. Feedback From Others
4. Your Contribution
5. How to Record Your Progress
6. Functional Skills
7. How to Assess These
8. How to Assess Whether a Learning Activity has Helped You
9. Reflecting on Your Practice
10. Developing Your Knowledge, Skills and Understanding With Others
11. How to Measure Your Own Knowledge Against Standards
12. Learning Opportunities
13. Recording Progress
14. Why Professional Development is Important

These correspond to the standards and outcomes listed in Standard 2 of the Care Certificate.

Duty of Care

This module covers the third of fifteen standards of the Care Certificate.

It concerns your Duty of Care, and will provide knowledge on how this contributes to safe practice, optional support, dealing with complaints and comments, dealing with incidents errors and near misses, and dealing with confrontation and difficult subjects.

The full list of topics is below:

1. Defining "Duty of Care"
2. How your Duty of Care may affect your Work Role
3. Your Duty of Care and an Individual's Rights
4. Dilemmas and Conflicts
5. Additional Support
6. Responding to Complaints and Comments
7. Advice and Support Regarding Complaints and Comments
8. The Importance of Learning from Complaints and Comments
9. Recognising Adverse Events, Incidents, Errors and Near Misses
10. What You Must Do or Must Not Do
11. Legislation and Agreed Ways of Working
12. Factors and Situations That Can Cause Confrontation
13. Communication
14. Assessing Risk
15. Accessing Support Around Conflict
16. Agreed Ways of Working

These correspond to the standards and outcomes listed in Standard 3 of the Care Certificate.

Working In A Person Centred Way

This module covers the fifth of fifteen standards of the Care Certificate.

It concerns Working in a Person Centred Way, and will provide knowledge on how understanding person centred values, working in a person centred way, a patient's environment, making others aware if their actions are causing discomfort or distress, supporting individuals to minimise pain or discomfort and supporting the individual to maintain their identity and self esteem.

The full list of topics is below:

1. Putting Person Centred Values Into Practice
2. The Importance of Promoting Person Centred Values
3. Promoting Dignity
4. History, Preferences, Wishes and Needs
5. Changing Needs
6. Future Wellbeing and Fulfilment
7. Environmental Factors
8. Reporting Concerns
9. Distress and Discomfort
10. Raising Concerns Within Your Organisation
11. Other Channels
12. Restricted Mobility
13. Recognising When a Service User May Be In Pain Or Discomfort
14. Appropriate Action
15. Removing Factors
16. Individual Identity and Self-Esteem
17. Attitudes that Promote Emotional and Spiritual Wellbeing
18. Encouraging your Service User
19. Concerns

These correspond to the standards and outcomes listed in Standard 5 of the Care Certificate.

Communication

This module covers the sixth of fifteen standards of the Care Certificate.

It concerns Communication, and will provide knowledge on how understanding the importance of effective communication at work, how to meet the language and communcation needs of service users, how to promote effective communication, principles and practices around confidentiality, appropriate verbal and non-verbal communication, and communication aids and technology.

The full list of topics is below:

1. The Different Ways People Communicate
2. Communication and Relationships at Work
3. Why it is important to observe an individual's reaction
4. How to estabilish an individual's communication and language needs
5. Communication Methods and Styles
6. Barriers to Effective Communication
7. Reducing Barriers to Effective Communication
8. How to Check whether Communication has been Understood
9. Sources of Support
10. Confidentiality
11. Legislation
12. Times where confidentiality might need to be broken
13. Support and Advice about Confidentiality
14. Appropriate Verbal and Non-Verbal Communication
15. Communication Aids or Technology
16. Concerns

These correspond to the standards and outcomes listed in Standard 6 of the Care Certificate.

Privacy & Dignity

This module covers the seventh of fifteen standards of the Care Certificate.

It concerns Privacy & Dignity, and will provide knowledge on how understanding the principles surrounding privacy and dignity in care, maintaining these, supporting an individual's right to make choices, and active participation.

The full list of topics is below:


1. Definitions
2. Where Privacy and Dignity Could be Compromised
3. How to maintain privacy and dignity
4. Actions Maintaining the Privacy of an Individual
5. Demonstrating This
6. Personal Information and Privacy
7. Reporting Concerns
8. Helping to Make Informed Choices
9. Risk Assessment Processes
10. Why Your Personal Views Must Not Have Any Influence
11. Challenging Decisions
12. Valuing People
13. Supporting Active Participation
14. Self Care

These correspond to the standards and outcomes listed in Standard 7 of the Care Certificate.

Information Governance, Data Protection, Handling Patient Information, Record Keeping and Caldicott Protocols

Please be aware that this course is included in Online 1-9.

In this module we examine the 'Information Governance, Data Protection and Caldicott Protocols' and confidentiality, focusing on issues that are relevant to Health and Social Care Professionals.

You will be made aware of your role and the role of others when it comes to confidentiality within the health care sector.

This module includes:

Introduction to Caldicott Protocols/ Caldicott Principles.

Professional codes of conduct.

Crime and national security/ the public interest exception.

The law concerning confidentiality and consent.

Basic rules of record keeping

NHS Confidentiality Code- requirements and code of practice.

Training Q&A.

This course is aligned to the UK Core Skills Training Framework subject "Information governance".

© 2012 Interactive Healthcare Training Ltd. Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.
2012 © Interactive Healthcare Training. All rights reserved.