Course: Third-Party Harassment Training for Health and Social Care

This course explains how health and social care professionals can recognise, prevent, report and respond to harassment by third parties such as patients, residents, relatives, visitors and contractors. It covers employer liability for third-party harassment, the Employment Rights Act 2025 and the strengthened protections expected from October 2026. Learners will explore protected characteristics, professional boundaries, risk assessment, bystander intervention, incident recording and staff support, helping to promote safer and more respectful workplaces.

This course covers:

• What third-party harassment is and who counts as a third party

• The legal meaning of harassment and the protected characteristics

• Examples of harassment in health and social care settings

• Why health and social care workers may be at increased risk

• The October 2026 employment law changes

• Employer responsibilities and what all reasonable steps involve

• Assessing the risk of harassment

• Responding to an incident and recording concerns accurately

• Manager responsibilities and supporting an affected worker

• Bystander action

• Balancing staff safety with person-centred care

• Case studies, professional responsibilities and reflective practice