Care workers are often first in recognising and responding to hate crime when someone is being targeted just because of who they are. Hate crime can damage a person’s physical health, confidence, independence and willingness to access services. Understanding hate crime in health and social care is an important part of safeguarding and delivering compassionate,…
Patient safety depends on the checks, staff decisions and conversations made during every working day. Whether care is being given in a hospital, clinic, care home or in a community setting, healthcare staff have the important role of helping to identify risks and prevent avoidable harm. The World Health Organization states that around one in…
The inspector has arrived. A manager is asked to show evidence that every employee has completed the organisation’s mandatory care training. The request sounds pretty straightforward—until the search begins. Some certificates are stored in personnel files. Others are attachments on emails. In places dates on the training spreadsheet don’t match the learning management system, and…
Over several months a care worker has built a trusting relationship with a service user they support. One afternoon, the individual gives them an expensive gift as a thank-you for all their help. Refusing feels unkind, but accepting it definitely does not feel appropriate. What should the care worker do in this awkward situation? This…