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FAQs


If your question is not listed below, or if after following the advice, you should still encounter difficulties, please contact us via email; info@interactivehealthcaretraining.co.uk, where we would be more than happy to help.



1. How do I register?

To register, please navigate to our homepage by clicking on the ‘Home’ button at the top of the screen. Once the page loads, please click on the ‘Registration’ link, which you will find at the bottom of the login box in the top right-hand corner of our homepage. Once the form has loaded, please fill in the registration form, ensuring that all fields are completed. If you are registering through an agency, please ensure that the agency code (provided by your agency) has been entered into the Organisation/Agency Code field, as this is what will link you to the agency, and enable you to select the relevant courses at step 2 of the registration process.

If you are not registering with us through an agency, please enter N/A (as in Not Applicable) into all of the fields which refer to an organisation.

You will then be taken to step 2 of our registration process, where you will be able to select any of the courses that are available. If your agency is purchasing the training from us on your behalf, you will only need to place a tick in the checkbox beside the required course/s and press the ‘Next’ button at the bottom of the screen. Your registration will now be considered complete, and you will be able to access the courses by logging into your account using the email address and password you entered on the registration form.

Alternatively, if you are purchasing your own training, you will be able to select the required courses at step 2 of the registration process and purchase these via PayPal by following the on-screen prompts. Please do not worry if you do not have a PayPal account, you will be able to purchase the training as a ‘guest of PayPal’, using a credit/debit card.

If you would like to register, but complete your purchase at a later date, you can do so by completing the registration form (step 1) and selecting the courses (step 2). You will then be able to leave the registration at this point (as once step 1 and step 2 have been completed, your registration is considered complete) and simply log back into your account at a later date to complete your purchase. Once you have completed your purchase, you will be able to access the courses straight away by logging back into your existing account.


2. What is an Agency Code?

An agency code is a code that is provided by the agency that you work for. This code links you to your organisation and enables you to choose from a select number of courses, which have been specially selected by your agency during the registration process. The agency code needs to be entered in a certain place on our registration form. This is located approximately halfway down the form, where it says Organisation/Agency Code in red.

Also, if your agency is purchasing the training from us on your behalf, this code would need to be entered on our registration form to ensure that you can access the relevant courses without charge.


3. What is a Validation Code?

The Validation Code is the four numbers, located to the right of the Validation Code field in the bottom part of the registration form. You would need to ensure that these four numbers are entered exactly as shown (without any spaces) into the box provided to the right of the numbers.

This code simply verifies that our registration form is being completed by a real user and not a computer programme. These four numbers will change if you are taken back to the registration form (step 1) from step 2 of the registration process for any reason, and will change each time you are taken back.


4. Why does it say ‘Invalid email’ when I enter my email address on the registration form?

This message normally appears on the registration form when the system is picking up that an invalid character has been inserted within the email address. This will normally be in the form of an extra space being accidently inserted either at the beginning or end of an email address.

To resolve this, please re-enter your email address into both the Email and Confirm Email fields on the registration form, ensuring that no extra spaces are inserted. If you are copying and pasting an email address into these fields, please ensure that you do not highlight an extra space when copying and pasting the email from the original document.


5. I am trying to register, but the site flashes up an error message saying ‘This email is already in use’; why?

This message will only appear when our system has picked up that we already have an account linked to the email address that you have entered. If you have registered before, and were looking to the complete the training through the same account i.e. if it is linked to the agency that you completed the training through last year, and you were looking to update your training with them again, or it is your own independent account, you would not need to re-register; you would only need to log back into the existing account using the email address and password that you originally registered with.

If you have forgotten your login details, you can obtain these by clicking on the ‘Forgotten Password’ link shown in the bottom of the blue login box, which is located in the top right-hand corner of the homepage. Our system will then send you an email containing the login details that we currently hold for you. Please be advised that the password is case-sensitive, and as such would need to be entered exactly as it is shown on the reminder email.

Alternatively, you can also contact us via email; info@interactivehealthcaretraining.co.uk to obtain your login details.


6. I have registered; how do I log into my account?

To log into your account, please navigate to our homepage by clicking on the ‘Home’ button at the top of the screen. Once the page has loaded, please enter the email address and password that you entered on the registration form into the blue login box, which will be located in the top right-hand corner of the homepage. Once you have entered these details, please click on the ‘Next’ button.

You will now be logged into your account. If you could go to the top right-hand corner of the screen again (where the login box was), you will now see your name and underneath that 3 options; ‘My Profile’, ‘My Packages’ or ‘Log Out’. If you could click on the ‘My Packages’ option, you will now be able to see all of the training that is in your account.


7. I am unable to log in; why is this?

This message normally appears because a mistake is being made in the email address or password being entered.

If, after entering your login details and pressing the ‘Next’ button, the system flashes up a message saying ‘Invalid user or password’ or completely removes the details that you have just entered, this does unfortunately mean that a mistake has been made. To resolve the issue, please press the ‘Home’ button at the top of the screen to refresh the page and re-enter your login details.

Please bear in mind that the password element of our login process is case-sensitive, and so this would need to be entered exactly as you had originally entered it on our registration form. If you have forgotten any part of your login details, you can obtain a reminder of these by clicking on the ‘Forgotten Password’ link, which is shown at the bottom of the login box located in the top-right hand corner of the screen.


8. How do I pay for my courses?

You are able to purchase your training online during the registration process using either a credit/debit card, or a PayPal account (if you have one).

If you should encounter any problems completing your purchase using a credit/debit card, please contact us via email; info@interactivehealthcaretraining.co.uk.

Alternatively, if you have an account with PayPal and have forgotten your PayPal login details, you can obtain these from PayPal by visiting their site www.paypal.com and clicking on the ‘login’ button shown at the top of the screen. You will then able to re-set your password by clicking on the ‘having trouble logging in?’ link and entering your email address.


9. How do I start my courses?

Once you have completed the registration process, you will be able to start your training by logging into your new account using the email address and password that you entered on the registration form.

To do this, please navigate to our homepage by clicking on the ‘Home’ button shown at the top of the page. Once the page loads, please enter your login details into the blue login box, which will be located in the top right-hand corner of the screen. Once you have entered these details, please click on the ‘Next’ button. You will now be logged into your account.

To access your training, please go to the top right-hand corner of the screen and click on the ‘My Packages’ option. Once the page loads, please scroll down the page until you come to a section headed Purchased Packages. From here, you will be able to begin any of the courses you have previously selected by clicking on the blue ‘Start the training’ link shown underneath the wording for the course that you wish to begin.

The system will then upload the course, and you will be able to begin the first section by clicking on the blue ‘Start the course’ link shown in the top right-hand corner of the grey box for this section. You will then be able to work your way through the first section by clicking on the red page numbers shown at the bottom of the screen and reading through the course material contained within these pages.

The same procedure would also apply if you are trying to continue with your training.


10. There is no option of taking the test; why is this?

The most common reason for a test not appearing at the end of a section is because not all of the pages within that particular section have been clicked on and read through.

To check this, please scroll down to the page numbers at the bottom of the screen within the section you have just completed. If any of the page numbers are still shown in red, this means that the page has not yet been clicked on, as the numbers of any pages that have been clicked on will have turned green.

To make the test appear, please click on and read through any pages whose numbers are still shown in red. Once you have done so, the system will automatically generate the test for the section, which you will be able to complete by clicking on the blue ‘Do the test’ link, which will now be shown underneath the page numbers at the bottom of the screen.


11. How do I know if I have completed my training?

To check if a course within your account has been completed, please go to the ‘My Packages’ section of the account (the option to do so will be located in the top right-hand corner of the screen upon logging in).

From here, please scroll down until you come to a section headed Purchased Packages. If a course has not been fully completed, the blue ‘Start the training’ link will still be shown underneath the course wording. To view any sections that are still outstanding, please click on the blue ‘Start the training’ link. Once the course loads, any sections which are still outstanding will have a blue link saying ‘Start the course’ shown in the top right-hand corner of their corresponding grey box.

Any sections which have been completed will have a green ‘Test is completed’ message displayed in the top-right hand corner of their corresponding grey box.


12. If I do not need to complete a course, can I remove it from my account?

There is currently no option to remove a course from your account once it has been added. However, if you have added a course that you do not need to complete, you can simply ignore this course; it would not have to be completed.


13. I need to add an additional course to my account; how do I do this?

To add another course to your account, please go to the ‘My Packages’ section of your account (the option to do so will be located in the top right-hand corner of the screen upon logging in). From here, please scroll down the page until you see a blue button saying ‘Choose other package’. To add another course, please click on the blue ‘Choose other package’ button. You will then be able to add the required course to your account by clicking on the ‘Add Now’ button.


14. Why can’t I print copies of my certificates?

If you have purchased the training from us yourself, and there is no option for you to download the certificates directly from the ‘My Packages’ section of your account, this will be because the system does not consider the training to have been fully completed, and has therefore not generated your certificates. To check the status of your training, please follow the instructions shown under ‘How do I know if I have completed my training?’.

If your agency has purchased the training from us on your behalf, then the certificates for any training that has been fully completed would have been automatically sent across to your agency via email at the moment of completion. If you are at all unsure as to whether you have completed your training, please follow the instructions shown under ‘How do I know if I have completed my training?’.

If your agency has purchased the training, and you would like copies of the certificates for your own records, it would be best for you to contact your agency directly in the first instance, as they may be able to provide you with copies. However, if you any reason your agency are unable to provide you with copies of the certificates, then you can purchase these directly from us. If you would like to do so, please refer to ‘My agency has purchased my training, but I would like to purchase copies of the certificates for my own records; how do I do this?’ for full instructions on how to go about this.


15. My agency has purchased my training, but I would like to purchase copies of the certificates for my own records; how do I do this?

You can purchase copies of your certificates directly from us (if for any reason your organisation are unable to provide you with copies) by following the instructions below: -

If you could firstly re-register on our website as an independent candidate, using a different (valid) email address. If you do not have a different email address, you can use a fictitious email address to make your purchase. To do this, please navigate to our homepage by clicking on the ‘Home’ button at the top of the screen. Once the page loads, please click on the ‘Registration’ link in the top right-hand corner of the homepage. Our system will then upload our registration form. If you could then fill in the registration form, ensuring that all fields are completed. Once you reach the section of the form which refers to an organisation, please enter N/A (as in Not Applicable) into the Organisation/Agency Name and Organisation/Agency Branch fields, and the code CMT999 into the Organisation/Agency Code field (please type the code exactly as it is shown).

At step 2, please select the training that you need the certificate/s for. You will then be able to pay for the training via PayPal. If you do not have a PayPal account, do not worry, you can purchase the training as a ‘guest of PayPal’, using a credit or debit card. Once you have purchased the training, please do not start any of it.

Once you have completed your purchase, please let us know. We can then check that we have received the confirmation of payment email from PayPal. Once this email has been received, we can then re-create the certificate/s for the training completed with your agency in your new account. Once we have done this, we will let you know. The certificate/s will then be available for you to download from your new account. We will also send copies of the certificate/s across to your email address. Please be aware that as we are an online business, we are unable to send copies of the certificates out via the post.

If you should encounter any problems with regards to purchasing copies of your certificates, please contact us via email; info@interactivehealthcaretraining.co.uk. However, if you would like to contact the agency who has purchased the training in the first instance, they may be able to simply provide you with copies.


16. My training is due to expire; how can I update this?

To update your training, please navigate to our homepage by clicking on the ‘Home’ button at the top of the screen, and log back into your existing account by entering the email address and password that you originally registered with into the blue login box located in the top right-hand corner of the homepage. Once you have entered your login details, please click on the ‘Next’ button. You will now been logged into your account.

Once you have logged in, please go to the ‘My Packages’ section of your account (the option to do so will be located in the top right-hand corner of the screen). From here, you will be able to update any previously completed training by scrolling down the page until you reach a section headed Completed Packages.

You will then be able to renew any courses by clicking on the red ‘Renew course’ button shown underneath the wording for each course. The system will then upload this year’s training, and you will be able to begin this straight away by clicking on the blue ‘Start the training’ link, which will now appear underneath the course.

Please note that if your account contains a self-paying agency code, then you would need to purchase the training once you have renewed it. To complete your purchase, please click on the blue ‘Pay now’ link, which will have now appeared underneath the course wording. You will then be transferred to PayPal, where you will be able to complete your purchase using a credit/debit card, or a PayPal account (if you have one).

Alternatively, if you have previously completed the training through an agency and were looking to complete this year’s training through a different agency, (or were looking to purchase and complete your own training this time round) then you would need to re-register on our site using a different email address. If you do not have another email address, you can use a fictitious email address, as this would only be used for the purposes of accessing your new account.


17. How many CPD Points is my training worth?

We work with the CPD on the basis that 1 hour spent on any of our training is worth 1 CPD point.

For guidance purposes, we have shown the number of Verifiable CPD Hours on each certificate. These are based on the average time taken to complete a course.

The verifiable number of CPD hours for each course are as follows: -

  • Autism & Asperger's Syndrome Awareness - 2 Verifiable CPD Hours (or 2 CPD points)
  • Basic Life Support - 4 Verifiable CPD Hours (or 4 CPD points)
  • Blood Component Transfusion - 3 Verifiable CPD Hours (or 3 CPD points)
  • Cardiopulmonary Resuscitation (CPR), Defibrillation and Anaphylaxis - 4 Verifiable CPD Hours (or 4 CPD points)
  • Catheter Care - 1 Verifiable CPD Hour (or 1 CPD point)
  • Communication - 1 Verifiable CPD Hour (or 1 CPD point)
  • Complaint Training & Conflict Resolution - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Consent Awareness - 1 Verifiable CPD Hour (or 1 CPD point)
  • Continence Care - 1 Verifiable CPD Hour (or 1 CPD point)
  • Control of Substances Hazardous to Health Regulation (COSHH) - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Counter Fraud - 1 Verifiable CPD Hour (or 1 CPD point)
  • Decontamination and Infection Control for Dentists and Dental Health Professionals - 5 Verifiable CPD Hours (or 5 CPD points)
  • Dementia Awareness - 2 Verifiable CPD Hours (or 2 CPD points)
  • Diabetes Awareness - 3 Verifiable CPD Hours (or 3 CPD points)
  • Duty of Care - 1 Verifiable CPD Hour (or 1 CPD point)
  • End of Life and Palliative Care - 3 Verifiable CPD Hours (or 3 CPD points)
  • Epilepsy Awareness - 2 Verifiable CPD Hours (or 2 CPD points)
  • Equality, Diversity & Inclusion - 2 Verifiable CPD Hours (or 2 CPD points)
  • Falls Awareness - 2 Verifiable CPD Hours (or 2 CPD points)
  • Fire Safety Awareness - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • First Aid Awareness - 4 Verifiable CPD Hours (or 4 CPD points)
  • Food Safety and Hygiene - 2 Verifiable CPD Hours (or 2 CPD points)
  • Handling of Violence and Aggression - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Health & Safety Including Risk Incident Reporting - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Infection Control and Standard Precautions, HAI (MRSA & Clostridium Difficile) - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Information Governance, Data Protection, Handling Patient Information, Record Keeping and Caldicott Protocols - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Lone Worker - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Manual Handling - 3 Verifiable CPD Hours (or 3 CPD points)
  • Medication Awareness and Dosage Calculation for Nurses; An Introductory Package for Nurses - 4 Verifiable CPD Hours (or 4 points)
  • Medication Awareness and Record Keeping for Care Workers - 3 Verifiable CPD Hours (or 3 points)
  • Medication Awareness for Nurses Working in Mental Health - 4 Verifiable CPD Hours (or 4 points)
  • Online (Modules 1-9) - 4.5 Verifiable CPD Hours (or 4.5 points)
  • Preventing Radicalisation - 1 Verifiable CPD Hour (or 1 CPD point)
  • Privacy & Dignity - 1 Verifiable CPD Hour (or 1 CPD point)
  • Radiography and Radiation Protection for Dentists and Dental Care Professionals - 5 Verifiable CPD Hours (or 5 CPD points)
  • Respect and Dignity - 1 Verifiable CPD Hour (or 1 CPD point)
  • Restraint Awareness - 2 Verifiable CPD Hours (or 2 CPD points)
  • RIDDOR (Reporting of Injuries, Diseases & Dangerous Occurrences Regulations) - 0.5 Verifiable CPD Hours (or 0.5 CPD points)
  • Safeguarding Children & Young Adults for Ancillary Workers/Domestic Staff- Level 1 (POCA 1) - 1 Verifiable CPD Hour (or 1 CPD point)
  • Safeguarding Children & Young Adults - Level 2 (POCA 2) - 1 Verifiable CPD Hour (or 1 CPD point)
  • Safeguarding Children & Young Adults - Level 3 (POCA 3) - 3 Verifiable CPD Hours (or 3 CPD points)
  • Safeguarding of Vulnerable Adults For Ancillary Workers/Domestic Staff (SOVA) - Level 1 - 1 Verifiable CPD Hour (or 1 CPD point)
  • Safeguarding Vulnerable Adults (SOVA), Level 2 - 2 Verifiable CPD Hours (or 2 CPD points)
  • Safeguarding of Vulnerable Adults (SOVA) - Level 3 - 3 Verifiable CPD Hours (or 3 CPD points)
  • The Care Certificate - 25 Verifiable CPD Hours (or 25 CPD points)
  • Understanding Your Role - 1 Verifiable CPD Hour (or 1 CPD point)
  • Working in a Person Centred Way - 1 Verifiable CPD Hour (or 1 CPD point)
  • Your Personal Development - 1 Verifiable CPD Hour (or 1 CPD point)
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