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CIS - Common Induction Standards (2010 Refreshed)

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Common Induction Standards- Module 1

The 1st of 8 Standards is an introduction to the role of Health and Social Care Workers and explains why it is important to understand their own roles and responsibilities when working in Health and Social Care.

Key Learning Objectives
• Understanding the responsibilities and limits of the relationship with an individual –(Service User) that the Service Provider supports in a health and social care setting

• Knowing how and why to work in ways that are agreed with their employer

• The importance of working in partnerships with others

• Being able to handle information in agreed ways

• Respecting, protecting and promoting the interests and rights of service users and other carers

• Promoting the independence of service users while protecting them as far as possible from danger or harm

• Establishing & maintaining the trust and confidence in the social care services

• Taking responsibility for providing high quality services, maintaining & improving knowledge and skills.

Common Induction Standards- Module 2

The 2nd of 8 Standards focuses on Personal Development. It is important that H&SC providers continuously learn about their role; learn from their experiences and reflect on their performance at work to improve their skills and the quality of their work.

Key Learning Objectives
• Competence in own work role within the sector – understanding the main duties & responsibilities

• Awareness of standards and codes of practice that relate to the work role

• Reflective practice

• Awareness of how previous experiences, personal attitudes and beliefs may affect the way the service provider works

• Evaluating own performance (literacy, numeracy and communication skills) and continuously improving the quality of service provided

• Producing a personal development plan using learning opportunities available and reflective

Common Induction Standards- Module 3

The 3rd of 8 Standards highlights the importance of communicating effectively; including different ways of communicating with others in a work setting, understanding how other people might communicate, considering confidentiality and ways to improve communication.

Key Learning Objectives
• Understanding ways of effective communication in the work setting

• Meeting the communication and language needs, wishes and preferences of service users

• Understanding principles and practices relating to confidentiality (when/from whom to seek advice about confidentiality)
• Understanding how communication affects relationships in the work setting

• Observing service users’ reactions when communicating with them

• Understanding a range of communication methods and styles that could help meet a servicer user’s communication needs, wishes and preferences

• Recognising & reducing barriers to effective communication

Common Induction Standards- Module 4

The 4th of 8 provides an awareness of the issues about discrimination, such as equality and inclusion. You will learn how to recognise and respond to discrimination; the value of diversity, equality and inclusion; and how to support and promote it.

Key Learning Objectives
• Understanding what is meant by diversity, equality, inclusion and discrimination

• Knowing how discrimination might occur in the work setting, both deliberately and inadvertently

• Knowing ways how to reduce discrimination

• Being aware of key legislation and agreed ways of working (where these apply) relating to equality, diversity, discrimination and rights

• Providing inclusive support

• Knowing how to ensure that service provider’s own work is inclusive and respects the beliefs, culture, values and preferences of the service users

• Knowing where/how to access information, advice and support about equality and inclusion

• Know who to ask for advice and support about equality and inclusion

Common Induction Standards- Module 5

The 5th of 8 Standards gives you an awareness of your duty of care, and how to deal with problems in your work setting, which includes recognising and addressing dilemmas, conflicts, complaints, errors, accidents and near misses.

Key Learning Objectives
• Understanding how duty of care contributes to safe practice (safeguarding or protection of individuals)

• Knowing how to address issues that may arise between service user’s rights and the duty of care

• Recognising and handling comments & complaints

• Being able to recognise and handle adverse events, incidents, errors and near misses

• Being aware of any existing comments and complaints procedures in accordance with agreed ways of working

Common Induction Standards- Module 6

The 6th of 8 Standards focuses on the subject of abuse and all the aspects of ‘Safeguarding’. This includes building an awareness of the factors of abuse; how to recognise the signs of abuse and vulnerabilities; how to respond to abuse and reduce its likelihood; and the legislation and guidelines that exist to safeguard from abuse.

Key Learning Objectives
• Knowing main types of abuse

• Recognising signs of harm or abuse

• Being aware of factors that may contribute to an individual being more vulnerable to harm or abuse

• Ways to reduce likelihood of abuse

• Responding to suspected or disclosed abuse

• National and local context of protection from harm and abuse

• Knowing accessible complaints procedures

• Knowing the actions a service provider must take if an individual discloses that they are being harmed or abused

Common Induction Standards- Module 7

The 7th of 8 Standards provides an awareness of how health and social care as a ‘Person Centred’ service, and how work in a person centred way. This includes highlighting the importance and value of this approach to supporting conditions such as dementia.

Key Learning Objectives
• Promoting person-centred values in everyday work

• Recognising possible signs of dementia

• Supporting active participation

• Supporting an individual’s rights to make choices

• Promoting spiritual and emotional well-being, and dignity in the work place

• Understanding why it is important to find out the history, preferences, wishes and needs of the service user

• Understanding how the changing needs of a service user are reflected in their care plan and how this contributes to working in a person-centred way

Common Induction Standards- Module 8

The 8th Standard provides the fundamental knowledge and awareness of health and safety in all work settings service providers are likely to encounter as Health and Social Care workers. This includes knowing how to handle security, risks, illness, hazards, fire safety, accidents and injuries, medication, food safety, nutrition and hydration.

Key Learning Objectives
• Understanding responsibilities relating to health & safety at work

• Knowing how to carry out health & safety risk assessment

• Moving and positioning

• Responding to accidents and sudden illness

• Knowing agreed ways of working regarding medication and health care tasks

• Understanding how to handle hazardous substances

• Preventing the spread of infection

• Promoting fire safety in the work setting

• Knowing basic security measures in the work setting

• Knowing different ways of managing stress

• Food safety, nutrition and hydration

• Supporting an individual’s rights to make choices

Common Induction Standards- Module 9

The 8th Standard provides the fundamental knowledge and awareness of health and safety in all work settings service providers are likely to encounter as Health and Social Care workers. This includes knowing how to handle security, risks, illness, hazards, fire safety, accidents and injuries, medication, food safety, nutrition and hydration.

Key Learning Objectives
• Understanding responsibilities relating to health & safety at work

• Knowing how to carry out health & safety risk assessment

• Moving and positioning

• Responding to accidents and sudden illness

• Knowing agreed ways of working regarding medication and health care tasks

• Understanding how to handle hazardous substances

• Preventing the spread of infection

• Promoting fire safety in the work setting

• Knowing basic security measures in the work setting

• Knowing different ways of managing stress

• Food safety, nutrition and hydration

• Supporting an individual’s rights to make choices
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